Shipping Policy
We’re here and ready to help!See some of common FAQs below.
- Question
- Do you ship to my country?
- Answer
- Yes,Wooqu Bookbinding Supplies ships worldwide!
- Question
- How long does shipping take?When will i receive my order?
- Answer
- It all depends on where you are in the world!It usually takes 10-30 days.Tracking numbers are sent by email after a short processing period.
- Question
- My order has been dispatched,can i track it?
- Answer
- Once your order has benn shipped,you’ll receive a tracking number via email.Note,it can take up to 7 days for shipping activity to update.
- Question
- Do you offer a guarantee?Can i return my items?
- Answer
- Of course.We offer an extented 30 days guarantee! If you aren’t 100% satisfied with your items,or received faulty goods,simply email our customer support team atService@wooqubookbinding.com.
- Question
- Can i change or cancel my order?
- Answer
- Sure!You can cancel,or change your order within 12 hours of confirmation.Please contact us with your name and order number at:Service@wooqubookbinding.com.After 12 hours,your order will have been processed and we won’t b able to make any changes or cancel it.
- Question
- Do i need to pay import duties?
- Answer
- Some packages may be subject to import duties depending on the country of receipt.
Please note,due to new EU VAT rules,there may be increased duty to pay on packaged arriving to EU memer states.